Adjustable Bed Factory Help Centre
Our Most Frequently Asked Questions
How do I make an enquiry?
Why don’t you display prices on your website?
Why buy from The Adjustable Bed Factory?
What is involved in my home demonstration?
Can I have family members present?
How long does my product take to be manufactured?
What do I do next?
You can contact us by completing our simple online form or call us for free on 0800 988 2898 for more information on any of our products and services.
What do I do on the day of delivery?
Our installation engineers will call you on the morning of your delivery and advise you of an approximate time. All you need to do is be there, they will deliver, install and demonstrate the adjustable bed for you. Once complete they take away all the packaging and even your old bed if previously requested. All part of our complete service.
How long does it take to deliver?
Our range of bed are handmade to order, so the delivery time may vary. If you would like to know how long your bed will take to deliver, please call us free on 0800 988 2898 and a member of our customer service team will be able to help.
How much is delivery?
We offer free UK delivery.
Easy ways to pay
Do I have to pay VAT on my mobility item?
If you have a long-term illness or you’re disabled, you might not have to pay VAT on certain goods and services that you buy or bring into the UK. For more information visit the HM revenue and customs website or call us on 0800 988 2898
We offer 4 easy way to pay: Cash, Cheque, Credit or Debit Card or Finance
Flexible Payment: A repayment system that you control. Choose to make 24, 36 or 48 repayments – whichever suits you the best. You can reduce the repayment term at any time you wish.
I am having a problem regarding delivery
If you have a concern with the delivery of your furniture then we are here to help. Please call our friendly Customer Service Team on 0800 988 2898
I am having a problem with my bed
Contact our friendly Customer Service Team on 0800 988 2898 with the details of the problem you are experiencing. Should your query require a visit we will arrange for one of bed engineers to visit your home at a convenient time.
What is TrustPilot?
Trust Pilot is a nationally recognized and trusted review scheme for recording customer feedback. Upon purchase of your Adjustable Bed Factory product you will receive a feedback email from Trust Pilot. You will then be asked to rate The Adjustable Bed Factory for your experience. We then allow you to provide additional comments in a “Comment Box” where we encourage you to write more information that will be useful to improve our customer service.