Frequently Asked Questions

Here's a selection of our most frequently asked questions. Can't find the answer? Call our customer care team on 0800 988 2898 or use the live chat feature.

Why don't you display prices on your website?

As many of our products are made specifically to fit the individual customer, it is difficult for us to display prices, as we would not want to mislead anyone. We also offer a wide range of optional extras so no two of our products are exactly the same. This is why we offer a free no obligation home demonstration so you can experience the product first hand, discuss the benefits and choose your options to make the product your very own. For more information about pricing then contact us today for a free no obligation home demonstration where one of our trained advisors can give you a price for your Adjustable Bed Factory product.

Why don't you have a store?

We understand that often it is difficult to get out and about to shop around for a bed. When you have a particular need for an adjustable bed, its a hassle to go to to a store. Why visit endless stores when we can bring the demonstration to you in the comfort of your own home? 

What's involved with my home demonstration?

We know that choosing the right adjustable bed is an important decision – so we naturally offer you the opportunity of trying one in the privacy and comfort of your own home before making any purchase choice. Wherever you are in the UK, one of our trained, nationwide advisors will call by appointment, bringing a demonstration model for you to try. You can experience the various bed positions and even enjoy a relaxing massage!

Our primary aim at this point is to make a full assessment of your needs and advise on which of our models will best suit you and your home. You will also get the chance to ask questions and choose and discuss colours, fabrics and optional extras. We will leave you with a quotation and, after that, the choice is entirely up to you.

Can I have someone with me at the home demonstration?

We actively encourage you to have a friend or family member present at the time of the demonstration. As we are coming to your home, it's incredibly important to us that you feel at ease and comfortable with us being in your home. All home demonstrations are without obligation so we like to make it as much of a pleasant experience as possible.


Is delivery included?

We offer free delivery, installation and demonstration with all our adjustable beds. Our friendly engineers will deliver your bed for you and ensure you are happy with the controls and correct care before leaving. It's all part of the excellent service with offer. 

What happens to your old bed?

As part of our service with offer a FREE removal of your old bed. Our engineers will remove and take away your old bed and replace it with the installation of your new adjustable bed.

What do I do on the day of delivery?

Our installation engineers will call you on the morning of your delivery and advise you of an approximate time. All you need to do is be there, they will deliver, install and demonstrate the adjustable bed for you. Once complete they take away all the packaging and even your old bed if previously requested. All part of our complete service.

How long does it take to deliver?

Our range of bed are handmade to order, so the delivery time may vary. If you would like to know how long your bed will take to deliver, please call us free on 0800 988 2898 and a member of our customer service team will be able to help.

What do I do if I have problem regarding my delivery?

If you have a concern with the delivery of your furniture then we are here to help. Please call our friendly Customer Service Team on 0800 988 2898.

Adjustable Bed

What is a dual control adjustable bed?

We offer dual control on most of our adjustable beds. This simply means both sides of the bed can be controlled and moved individually. This is ideal if you share a bed with your partner and prefer to sleep in different positions.

Can I use any mattress with an adjustable bed?

In short, no, you can’t use any mattress with an adjustable bed. We do however offer a choice of mattresses with all of our adjustable beds, all of which can offer you maximum comfort and suit your specific needs.

Do adjustable beds need special sheets?

No, any bed sheets can be used on an adjustable bed as long as they fit the size of the bed. Adjustable bed sheet fasteners can be purchased and used to keep your bed sheets secure when your bed is adjusted. This helps to prevent the sheets from bulking in the middle and moving away from the edges of the mattress.

Does my bed come with a warranty?

Your bed comes with a 3 year manufacturers warranty as standard for your peace of mind.